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Order Cancelation Policy

If your order needs to be canceled please follow the following information to complete our cancellation policy. 

  • Phone call MUST be made to (248) 889-7900 to begin the cancellation process.

    • To do same day cancellation the call must be before 3 PM EST. 

      • Times may vary dependent on holiday hours. ​

  • After phone call is complete a follow up email must be sent with the request to begin the order cancelation. 

  • If order is already in production, customer will be charged for whatever has been done to the glass. Customer will also be responsible for any ordered material. A charge of $200 or 10% of the order, which ever is higher, will apply as a cancellation fee. 

  • Customer may request glass to be delivered as is or MWGF can dispose of glass. 

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